Refund policy

The customer has the right:

1.1 require the Contractor to properly provide services in accordance with the selected Service Package;

1.2 receive from the Contractor (except for weekends and official holidays) consultations by e-mail on issues arising in connection with the provision of services;

1.3 terminate this Agreement if:

a) non-fulfillment or improper fulfillment by the Contractor of its obligations to provide services under this Agreement;

b) disagreement with the changes and / or additions made by the Contractor to this Agreement.

1.4 to terminate this Agreement unilaterally by notifying the Contractor no later than 3 (three) days before the start of training. Refunds will be made in full (with the exception of bank charges) to the same card from which the payment was made within 3 business days.

1.5 The cost of services provided in accordance with this public offer is determined based on the Service Package chosen by the Customer and the Contractor's offer valid at the time of acceptance.

1.6 The cost of the Services under this Agreement is paid by the Customer on the terms of 100% prepayment by bank transfer to the account of the Contractor. The payment procedure is posted on the Official website of the Contractor.

1.7 The Contractor assumes the obligation to provide the Services only after the receipt of funds from the Customer to the Contractor's account.

1.8 Payment currency is indicated in the corresponding section of the Service Package on the Official Website.

1.9 The source of financing under this Agreement is the Customer's own funds.

2.1 The Customer unconditionally agrees that if, within 10 (ten) calendar days from the date of the service, he does not declare any written claims regarding the quality of the services provided by the Contractor, then this will be considered as the Customer's unequivocal consent that the services were provided by the Contractor in a timely manner, in full and in an appropriate manner. If there is a claim for the quality of the services provided, it is drawn up in writing and sent to the Contractor by his e-mail, specified in section 10 "Requisites of the parties", followed by sending the original claim by registered mail.

2.2 In the absence of claims for the quality of the services provided by the Contractor, the date of acceptance of the services rendered is the date indicated by the Contractor in the acceptance certificate of the services provided.

2.3 Any dispute, disagreement or claim arising from or in connection with this Agreement, in particular regarding its violation, termination or invalidity, shall be resolved by the Parties through negotiations. The term for consideration of a claim is 5 (five) business days from the date of receipt of a written claim. The refusal of the claim must be motivated and sent in writing to the claimant. A claim is considered recognized if the Party that sent it does not receive a reasoned response to the claim within 5 (five) calendar days from the date of expiry of the period for considering the claim specified in this paragraph. If no agreement is reached, disputes are subject to judicial review in accordance with the current legislation of the Republic of Belarus at the location of the Contractor.